Privacybeleid

Laatst bijgewerkt: 25 september 2026. TangCraft („wij”, „ons”) beheert tangcraft.com.

Wat we verzamelen

Bestelinformatie die u bij het afrekenen verstrekt (naam, e-mail, verzendadres, telefoon). Betalingen worden verwerkt door Stripe of PayPal — wij zien of bewaren uw kaartgegevens nooit. Basisanalyses over sitegebruik.

Hoe wij het gebruiken

Om je bestelling te verwerken, contact met je op te nemen over je bestelling en onze winkel te verbeteren. We verkopen je gegevens niet.

Klantbehoud

Ordergegevens worden bewaard zolang dit nodig is voor fiscale en boekhoudkundige doeleinden. U kunt op elk moment verzoeken om verwijdering van niet-transactionele gegevens via [email protected].

Uw rechten (AVG)

Toegang, rectificatie, wissing, beperking, overdraagbaarheid en bezwaar. Neem contact op met [email protected] om deze uit te oefenen.

Cookies

We gebruiken een strikt noodzakelijke sessiecookie om je winkelwagen en voorkeuren te bewaren, en optionele analytische cookies. Beheer je toestemming via de cookiebanner.

Privacy-addendum (EU GDPR)

Data controller — identity and contact

The controller for personal data processed on tangcraft.com is TangCraft Studio, （信息更新中 / to be updated）. Registration: （信息更新中 / to be updated）. Contact: [email protected].

International data transfers

We operate from China, and your order and support data are processed there to fulfil your order worldwide. Where personal data is transferred outside the EEA or the UK, we rely on appropriate safeguards — in particular the European Commission's Standard Contractual Clauses. Card payments are handled directly by Stripe or PayPal under their own GDPR-compliant programmes, so we never see your card details.

How long we keep your data

Order records: 10 years (tax and accounting requirements). Page-view analytics logs: 180 days (automated cleanup). Chat and support conversations: 2 years. You may request erasure of your account data at any time by emailing us; we erase it within 30 days, except records we are legally required to keep.

Withdrawing consent

Where processing is based on consent (e.g. analytics cookies), you may withdraw it at any time, free of charge, by emailing [email protected] with the address you used at checkout, or by managing the cookie banner. Withdrawal does not affect the lawfulness of processing carried out before.

Right to lodge a complaint

If you believe your rights under the GDPR have been infringed, you have the right to lodge a complaint with the data-protection supervisory authority in your country of habitual residence, place of work or place of the alleged infringement.