Kebijakan Privasi

Terakhir diperbarui: 25 September 2026. TangCraft ("kami", "kita") mengoperasikan tangcraft.com.

Apa yang kami kumpulkan

Informasi pesanan yang Anda berikan saat checkout (nama, email, alamat pengiriman, telepon). Pembayaran diproses oleh Stripe atau PayPal — kami tidak pernah melihat atau menyimpan detail kartu Anda. Analitik dasar tentang penggunaan situs.

Bagaimana kami menggunakannya

Untuk memenuhi pesanan Anda, menghubungi Anda tentang pesanan Anda, dan meningkatkan toko kami. Kami tidak menjual data Anda.

Retensi

Catatan pesanan disimpan selama diperlukan untuk tujuan pajak dan akuntansi. Anda dapat meminta penghapusan data non-transaksional kapan saja melalui [email protected].

Hak Anda (GDPR)

Akses, perbaikan, penghapusan, pembatasan, portabilitas, dan penolakan. Hubungi [email protected] untuk menggunakannya.

Cookie

Kami menggunakan cookie sesi yang strictly-necessary untuk menyimpan keranjang dan preferensi Anda, serta cookie analitik opsional. Lihat banner cookie untuk mengelola persetujuan.

Addendum privasi (GDPR UE)

Data controller — identity and contact

The controller for personal data processed on tangcraft.com is TangCraft Studio, （信息更新中 / to be updated）. Registration: （信息更新中 / to be updated）. Contact: [email protected].

International data transfers

We operate from China, and your order and support data are processed there to fulfil your order worldwide. Where personal data is transferred outside the EEA or the UK, we rely on appropriate safeguards — in particular the European Commission's Standard Contractual Clauses. Card payments are handled directly by Stripe or PayPal under their own GDPR-compliant programmes, so we never see your card details.

How long we keep your data

Order records: 10 years (tax and accounting requirements). Page-view analytics logs: 180 days (automated cleanup). Chat and support conversations: 2 years. You may request erasure of your account data at any time by emailing us; we erase it within 30 days, except records we are legally required to keep.

Withdrawing consent

Where processing is based on consent (e.g. analytics cookies), you may withdraw it at any time, free of charge, by emailing [email protected] with the address you used at checkout, or by managing the cookie banner. Withdrawal does not affect the lawfulness of processing carried out before.

Right to lodge a complaint

If you believe your rights under the GDPR have been infringed, you have the right to lodge a complaint with the data-protection supervisory authority in your country of habitual residence, place of work or place of the alleged infringement.