Frequently asked questions

Just sign in with your email and password — all your orders appear in My account, including orders placed before you created the account. Prefer not to sign in? Use our Track order page with your order number (a 12-digit number) and checkout email.

Unpaid orders cancel automatically after 30 minutes — nothing to do. For paid orders: if you checked out while signed in, open My account and click "Request cancellation" any time before it ships, and we will confirm and refund to your PayPal. Guest buyers can email [email protected] with the order number. Once an order has shipped it can no longer be cancelled, but damaged or wrong items are fully covered by our refund policy.

We ship worldwide from China with tracking on every order — currently to North America, Europe, Southeast Asia, Japan and Korea. Delivery typically takes 14–30 days depending on destination. Shipping is calculated at checkout by destination and weight.

Yes — every piece is made by hand in small workshops in China, and many are one of a kind. We photograph items where they are made and describe them honestly, including the small variations that are the signature of handwork. For returns not due to quality issues, return shipping is paid by the buyer.

One-of-a-kind pieces are unique. When you place an order, the piece is immediately taken off the shelf so nobody else can buy it. If the order is not paid within 30 minutes (or is refunded), it returns to the shop automatically.

If your item arrives damaged, contact us within 48 hours with photos and we will send a replacement or issue a full refund including shipping. EU and UK customers also have a statutory 14-day withdrawal right. For non-quality returns, return shipping is at the buyer's expense and the original shipping fee is non-refundable. Full details are in our Refund & Return Policy.

All payments are processed securely by PayPal in USD. We never see or store your card details. If a payment does not go through, you can retry directly from the payment page without placing the order again.

For some artisans, yes. Email [email protected] with a description of what you have in mind and we will check availability and lead time with the maker.

Item prices do not include import duties or VAT. Customs in some countries (EU, UK and others) may charge you import tax on delivery — the amount is set by your local customs authority, not by us. You can check your country's rate for handicrafts on your customs website before ordering.

That's the charm of handmade: every piece is made by hand, so colours, patterns and details vary slightly from the photo — that's proof of a human maker, not a defect. Dimensions are listed on each product page. If the piece differs from your expectations beyond that, the 7–14 day return policy (by region) always applies.

We pack with great care, but if it still arrives damaged: photograph it within 48 hours of delivery and email [email protected] with your order number — we will reship or fully refund, shipping costs covered, and you can keep the broken pieces.